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Learning & Development
The professional development courses are available to all PHO staff
with approval from their manager. A certificate of completion is given at the end of
a course.
To register
interest to attend
one or more of these courses, PHO staff
should complete the Registration Form. Remember only
participants who have registered through this site and have given
complete information are allowed to attend the courses.
Reminders for courses with venue details are sent 10 days before.
2013 Training Programmes
Click on the Course Title to view a
short description of the course.
Course Summaries
CALD
Courses
CALM
Communications
Course Summary:
CALM Communication will enable people to utilise effective communication
strategies and remain safe when faced with challenging situations,
including staff-patient, staff-family/whanau or staff-staff
interactions. This will include developing an understanding of the cycle
of escalation and the role that communication plays in the de-escalation
of a distressed person. An e-learning package supports this face-to-face
workshop, and is available on
eCampus.
If you are a manager and would like some or all of your team to go
through the course together, please contact Learning & Development to
arrange a customised workshop.
| Length of course: |
1
day - 8.30 am - 4.30 pm |
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Facilitators: |
National Advanced Driver
Training |
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Venue: |
Pukekohe Race Track |
|
Register for course |
www.nationaladvanced.co.nz |
Course
Summary:
This level one car control course is for staff who regularly
drive as part of their job. It consists of a mixture of
practical and classroom sessions and is suitable for all drivers
regardless of age and experience.
Bookings for this course
are taken directly by National Advanced Driving School and are
not funded by Learning & Development. A purchase
order number is required at the time of booking.
A
special discounted
fee of $275
inc GST is offered to CMH funded staff.
Participants
will learn about:
-
Tyre
maintenance and effect
on vehicle performance
-
Emergency
braking techniques, both
ABS and standard brakes
-
Steering
and searching
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Driver
position
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Skid
avoidance
-
Cornering
skills
-
Defensive
driving principles and
The Road Code
Vehicles are
not provided for these
courses - it is the
responsibility of
participants to arrange a
car. A CMH pool car may be
used for this course,
depending on availability.
Where possible please use
the same model of vehicle as
you would normally use at
work e.g. station wagon.
( A maximum of 2 people may
share a vehicle at the same course for the level 1 course. A
separate vehicle is required for each participant for the level
2 course)
There is a maximum of two
people per car - we will let
you know when you book if
there are others attending
that session so that you can
share a vehicle.
This is a
public course that CMH has
negotiated places at a
discounted rate. A cancellation fee of $100
will be charged to your RC
code for cancellations with
less than 10 working days notice.
No refunds will be given.
Booking for this course is
directly with
National Advanced
Driving School,
P O Box 10,
Bombay, South Auckland 2343.
Phone: 09 486 4775 -
nationaladvanced@xtra.co.nz -
www.nationaladvanced.co.nz
Essential Skills for
Administrators
The
ever-changing workplace means that today's administrators have a diverse
range of tasks to do, and people to work with. This dynamic one-day
course explores the diverse role and functions of working in an office
and examines the key attributes of an excellent administrator. Learn how
to plan and manage your time effectively, and how to get the best from
the team. Through discussion, individual and group tasks you will
identify the principles of good business writing, the communication
skills required in the workplace, and tactics for better management of
time and stress. By the end of the course you will be well equipped with
the skills and knowledge to be a successful office administrator.
Course Summary:
This course will allow intermediate administrators and
administration assistants to gain knowledge and an understanding of the
diverse role of the administrator and develop skills and strategies
necessary for the effective functioning of this pivotal position.
Essential
Administration Skills
- Identify what skills and
attributes makes a good administrator so you can keep ahead in the
current market conditions
Communication Skills and Working Together as a Team
Juggling
Multiple Responsibilities Effectively
-
Solve time management
issues relevant to your situation
-
Gain control of your
time by communicating your needs to others
-
Identify programs and
apps that can help you in your job
- Plan a simple event
project using time saving processes and ensuring actions and plans are
communicated effectively to the team
Business Writing
Problem Solving and Decision Making
- Explore a number of
different models which you can use to assist in problem solving and
decision making
Course Summary:
For those who experience
mental illness stigma and
discrimination can be one of
the biggest barriers to
recovery. As
healthcare workers, we often have the opportunity and the desire
to combat stigma, but lack
the tools to do so.
This training will empower
staff to counter stigma and
discrimination when they
encounter it their service
or community. Over the
course of the day staff will
examine the causes and
effects of stigma and
discrimination, with a
special look into the
effects on recovery. At the
end of the day staff will
create an individualized
Action Plan
Participants will learn to:
- Describe effects of
discrimination and stigma
- Create an individual Action
Plan for countering stigma
- Apply at least three
positive strategies to
incorporate into
professional practice
- Identify practical ways to
challenge stigma and
discrimination
- Recognise the need for their
own self-care when dealing
with stigma and
discrimination
- Include knowledge of
stigma and discrimination to
support themselves when
advocating for clients
Target Group
Mental Health Workers, Nurses,
Kaimahi
Maori, Psychologists, Key-workers, Psychiatrists, Support Workers,
Occupational Therapists,
Social Workers and other interested staff.
Health and Safety Rep 1 Training
The workplace
H&S Rep carries out an essential role in improving the health and safety in
the workplace. For more information about the H&S Rep role, click on the
Health & Safety link:
Occupational Health & Safety Web site
Two Day Health
and Safety Representative Orientation Training
This two
day training is offered by the CMH Occupational Health & Safety
Service to prepare staff to assume the role of a Health & Safety
Representative. This is a mandatory course for all H&S Reps who have
not previously completed two day H&S Rep training course.
ENROLMENT CRITERIA:
To enrol
this course, you must be an elected CMH Health and Safety
Representative for your workplace.
The course
is reserved for H&S Reps who have not previously completed two day
H&S Rep training.
Your
details must be recorded in OneStaff to show that you are the H&S
Rep for your workplace. Please check with your manager if the
workplace OneStaff records are up to date with your details.
The usual
H&S Rep election criteria applies. Managers who have direct reports
are not eligible to become an H&S Rep.
If you have
any queries about whether you are eligible to enrol for this course,
please contact OHSS on
OHandS@middlemore.co.nz
or phone 276 0142 or ext 2071
Health and Safety Refresher Training
Health and Safety
Representative
Update
This is a two hour
session with
Occupational Health
and Safety Service
which provides an
annual refresher on
the role of the H&S
Rep.
ENROLMENT CRITERIA:
To attend this
course, you must be
an elected CMH
Health and Safety
Representative for
your workplace.
This course is a
mandatory for all
H&S Reps who have
previously received
the two day H&S Rep
training and who
have not attended a
H&S Rep Update
within the previous
year.
Your details must be
recorded in OneStaff
to show that you are
the H&S Rep for your
workplace. Please
check with your
manager if the
workplace OneStaff
records are up to
date with your
details.
The usual H&S Rep
election criteria
applies. Managers
who have direct
reports are not
eligible to become
an H&S Rep.
If you have any
queries about
whether you are
eligible to enrol
for this course,
please contact OHSS
on
OHandS@middlemore.co.nz
or phone 09-276 0142 or
ext 2071.
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Length of course: |
1 day - 9am-4.30pm |
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Facilitators: |
Anne Fitisemanu- Pacific Health Division
Supported by Sosefo Teu & Delilah Hutcheson |
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Venue: |
Ko
Awatea (map) at
Middlemore (map) |
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Register for course |
Talofa lava, Kia Orana, Malo e lelei,
Fakalofa lahi atu, Ni sa bula vinaka, Taloha ni, Warm
Pacific Greetings |
Course Summary:
This mandatory introductory course provides participants
an opportunity to journey and participate in an applied,
interactive and fun training programme. The session is
aimed at improving skills, knowledge and understanding in
order to better engage with OUR Pacific patients, their
families and our communities.
During the session you will learn about Pacific Peoples, their culture
and values with an emphasis on how these can influence their views of
health and wellness.
Participants will gain insight of Pacific peoples holistic world view
and approach to life. They will also understand how intercultural
communication can impact on the quality of service delivery.
The
training offers participants
the opportunity to reflect and share stories, ideas and any best
practice models from each other’s experiences in working with Pacific
patients, families and communities.
Participants will :
·
gain understanding of who are Pacific peoples in Aotearoa
·
improve cultural knowledge, skill acquisition and best practice
solutions to working with Pacific
·
learn about key Pacific values, principles and the Pacific holistic
world view and approach to life
·
hear about the beliefs and practices around traditional healing
·
Identify strategies to work more effectively with Pacific People and
their families
Course Summary:
Smoking is the number one modifiable cause of death and
disease worldwide. With more than 88,000 people
living in
counties - Manukau who smoke, the effects of tobacco smoke can
be seen within every ward and department of CMH.
This training will give you
the practical skills that you need to address smoking with your
patients. You will feel confident helping patients to
manage their cravings while in
hospital and will know what options
are available for those wanting
ongoing support. There is an
emphasis on understanding and
offering nicotine replacement
therapy (i.e. patches, gum and
lozenges).
At the end of this short course you
can choose to complete a brief
assessment, which will qualify you
to provide subsidy cards ('Quit
Cards") for nicotine replacement
therapy.
Participants will learn:
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Understand and offer nicotine
replacement therapy (patches, gum and lozenges)
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Ways to
effectively support
patients who smoke
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The Professional
Receptionist
Are you a manager with front line reception staff? Establish a
professional and friendly reception service by sending your staff to
our new workshop ‘The Professional Receptionist’. Participants must
have daily contact with the public either face to face or by phone
On completion of the course learners will be able to:
The Role, Functions and Attributes of the Professional
Receptionist
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Review the functions of the reception role
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Reaffirm the importance of the receptionist’s role
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Realise what skills and attributes are required to be an
outstanding receptionist
The Importance of First Impressions
Professional Telephone Techniques
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Using different techniques to sound confident and assertive
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Using the phonetic alphabet
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Handling messages effectively
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Creating a professional image by speaking correctly and clearly
Delivering Excellence in Customer Service
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Recognising the importance of exceptional customer service and
total customer care
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Handling calls positively from the start to the end
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Dealing with challenging customers using the FIRST technique to
resolve issues successfully
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Recognising the barriers to effective listening and how to
overcome these
Communication Skills
- Identify four different behavioural styles and how to work best
with each one to enhance communication and reduce conflict
- Sharpen your rapport in six quick steps
- Recognise today’s business writing trends
Time Management
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Planning your time more effectively
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Dealing with interruptions/diversions
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Managing e-mail
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Plan a simple project quickly
Professional Development
Time Management with
Outlook Tips
Course Summary:
Ideally designed for those working in an office based
environment. This course would also be suitable for those
recently promoted into a supervisory or management role and who
would like tips to organise new duties and work using computer
functions.
Time
Management
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Explore a variety of techniques (including
programs and apps) to help plan, organise and prioritise your
time daily, weekly, monthly and annually
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Differentiate between important and urgent so you
can focus on what really matters
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Identify techniques to help manage interruptions
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Learn why we procrastinate and how to deal with it!
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Microsoft Outlook function showcase – how Microsoft Outlook can
help you to manage, calendar, meetings and e-mails
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Manage e-mails more effectively
using appropriate tools, and ensure sent e-mails are read and
actioned
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Learn a proven technique to effectively plan and organise a
project quickly
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Discover effective models to enable problem solving and decision
making to be made in a timely manner.
Stress Management
CMH Welcome
Every new CMH employee is entitled and expected to attend
CMH Welcome soon after the commencement of employment. CMH Welcome introduces staff to
CMH's Vision and Values strategies and its community of
people. You will also be introduced to those
procedures and systems especially important to the new
employee.
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About the DHB 
