weekdays, you can reach Counties Manukau Health's
External Communications Manager on (09) 372 2189 or (09)
For emergency enquiries after hours and on weekends, please call
021 823 590
or (09) 372 2189.
Communication managers can save you time and trouble trying to
track down medical staff and researchers who specialise in the
subject you are covering. Often we can put you in contact with a
busy practitioner who may not otherwise understand the demands of
Our communication consultants are experienced in dealing with the
media. Should your enquiry be urgent and you have had no reply
within your deadline time, please contact our External Communications
Manager, Lauren Young, 021 823 590
or email her on
What we can say:
release any personal information regarding a patient without consent
of the adult patient or, where the patient is a child, the consent
of the parent or guardian. This consent requirement includes
confirmation of admission.
obtaining consent, we can confirm admission and provide a condition
report for the patient, limited to one of the following:
vital signs stable, within normal limits, patient conscious and
comfortable, indicators favourable
vital signs stable and within normal limits, patient conscious but
may be uncomfortable, indicators questionable
Vital signs unstable, not within normal limits, patient may not be
conscious, indicators unfavourable.
When patients or their
family members decline consent for release of information and request
that all information about them or their child remains confidential, we
are unable to comment on such patients.
also will not comment on any specific cases unless we have direct
evidence of the patient’s consent other than to state the condition of
said patient. Please note that unless we are supplied with a patient’s
name, we may not be able to provide a condition update.
Confirmation of a patient's death occurs only with family consent and
after notifying next of kin. Sometimes we will refer you to the police
media liaison officer.
Visiting Counties Manukau
The Media and Communications Unit must approve
access by the media to any of our hospitals for professional duties.
let us know your needs in advance.
If your plan includes photography of a patient, family or a staff
member at our Counties Manukau hospitals, you will also need to
obtain photo consent.
There is a guide for filming in the operating
theatre which includes an agreement that needs to be signed to
confirm understanding of theatre procedures.
Media and communications staff can also advise on
staff commitments, treatment schedules and requirements for
infection control and help to arrange a mutually convenient time and
location for your interview.
event of a trauma or an internal emergency, the media plays a vital role
by providing the community with the latest news and public service
announcements. Our disaster response plan includes operation of an
on-site media centre to make sure your needs are met.