Do you have to pay?
No one will be refused urgent and emergency treatment.
- New Zealand citizens or those with permanent residence are entitled to publicly funded healthcare
- Non-residents will not be refused emergency acute treatment but will be billed and have to pay for any treatment recieved if they are not eligible.
Eligibility for publicly funded health service
New Zealand has a world leading health system which makes most services available free (or subsidised) to people who meet the eligibility criteria. Some people in New Zealand don’t qualify to have these services paid for by the New Zealand Government and are required to pay for their healthcare. The New Zealand Government strongly recommends visitors and non-eligible people obtain insurance that includes health cover during their stay.
The Ministry of Health has an Eligibility Checklist which we use at the CM Health. The checklist is only a guide. For more details on each question and advice on information you need to provide to prove your eligibility, see the “Guide to Eligibility Criteria” on the Ministry of Health website at www.moh.govt.nz/eligibility.
The CM Health has an eligibility team who can assist with any patient enquiries. If you have any queries, please email: firstname.lastname@example.org, phone: (09) 276 0060 or fax: (09) 276 0295.
What should I bring if I need to prove my eligibility?
To make sure we have the correct information, we recommend that a patient brings with them:
- Passport, including permits and visas, Birth Certificate (if born in New Zealand or Australia) or
- Confirmation of Citizenship or Confirmation of Permanent Residency or other residency status photo identification (if no passport)
How do I pay?
If a patient is admitted, the eligibility team will confirm a patient’s eligibility and is able to discuss the cost of treatment and payment while the patient is in hospital. The eligibility team are the only people able to confirm a patient’s eligibility or costs.
A patient will be invoiced as soon as possible after discharge.
We do not invoice Insurance companies. The insurance coverage is between a patient and their insurance company. We expect the patient to pay us and claim it back from their insurance company.
If you do not pay your treatment bill the debt will be referred to a debt collection agency. You will be expected to pay for the extra costs that result from the debt collection process.
Outpatient services are required to be paid in advance. Payments can be made at the Accounts Receivable Office at Middlemore Hospital. When you pay you will be issued with a receipt which you will be required to present at your appointment.
Methods of payment: EFTPOS, Direct Credit Payment Option.
Below are examples of treatment costs applicable to CM Health for non-eligible patients (prices are subject to change).
Please be advised your account may differ significantly.
- Emergency Care varies on clinical triage $525 to $1832 plus x-rays and tests
- Inpatient Stay start from $821 per day
- Outpatient clinic start from $621 per visit
- Operation / Surgery start from $2,500
This service is available for people who do not speak English as their first language. Please ask for an interpreter from the nurse in charge of your care. CM Health interpreter service is available 24 hours a day and can be used whenever a lack of ability in the English language could restrict understanding of a patient's needs, rights and obligations. The interpreter service is FREE and provided at no charge to an eligible patient and there are a large number of languages available.