Please be aware that outpatient appointments may be delayed due to the impacts of the COVID-19 surge. More info can be found here.

Patient experience logo

Patient and whaanau centred care means working with patients and their family/whaanau to co-design their care, our facilities and our strategies. Being a patient and whaanau centred organisation requires commitment to transform our culture so that working within a partnership model becomes a ‘way of life’. 


consumer council members 2018Patient Whaanau Centred Care Council Council


CM Health staff and Patient Whaanau Centred Care Consumer council members have responsibility in ensuring that they utilise everyone's expertise to best support our joint ambition of excellent patient, whaanau and staff experience when delivering and receiving care. 

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Inpatient Experience Reports

At Counties Manukau Health our hospital staff strive to provide safe, high quality health care to all our patients, save lives and reduce harm. And our aim is to continue improving.

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Useful websites

This section includes a list of websites that have been useful when developing patient whanau centred care.

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