How are COVID-19 samples processed in the Lab?

Sora Lee (Lab Scientist) explains the process Counties Manukau Health Labs follow when processing COVID-19 samples.

Click here to view video

How to keep yourself and others safe


Useful Websites

Frequently Asked Questions (FAQs)

What is COVID-19 (novel coronavirus)?

COVID-19 is a new virus that can affect your lungs and airways. It’s caused by a type of coronavirus. There are simple steps you can take to protect you, your family and whānau. 

Everything you need to know about COVID-19 is available on the website:

How do I protect myself and others from COVID-19?

You should always practice good hygiene by:

  • covering coughs and sneezes with disposable tissues
  • washing hands for at least 20 seconds with water and soap, and drying them thoroughly:
  • before eating or handling food
  • after using the toilet
  • after coughing, sneezing, blowing your nose or wiping children’s noses
  • after caring for sick people.

People with symptoms of acute respiratory infection should practice good cough etiquette (maintain distance, cover coughs and sneezes with disposable tissues, and wash hands). If you have concerns, you can contact the dedicated COVID-19 Healthline for free on 0800 358 5453

What Alert Level is New Zealand at, and what does this mean?

New Zealand has a four-level COVID-19 alert system, that specifies public health and social measures to be taken against COVID-19.


Find out about the Alert Levels and what this means on the website:

Click here (DOCX, 126 KB) for more commonly asked questions. More information can be found on the All-of-Government Covid-19 website.

Easy Read Resources

NZ Sign Language Resources

Our Visitor Guide

For the safety of our patients, whaanau, and our staff Counties Manukau Health will continue to limit visitors and require them to observe all health measures at our facilities.

So if you're planning to visit a loved one at one of our facilities please watch the video or read our visitor guide first.

COVID-19 Community Testing Centres

If you have any of the following symptoms, please get a test:

  • New or worsening cough
  • Fever
  • Sore throat
  • Temporary loss of smell
  • Difficulty breathing
  • Runny nose

You might also be asked to get a test for other reasons.

It is FREE to get a COVID-19 test. You will get sent a text message only if your test result is negative. If your test result is positive, Public Health will call you with advice on what to do next.

Call your family doctor (GP) first to get a COVID-19 test. It is completely FREE if you say you’re just needing a test. If your family doctor is busy, they will recommend another testing facility that you can go to.

You can also call Healthline for advice on 0800 358 5453. This is a FREE, 24/7 service with interpreters available.

Community testing for COVID-19 is not available at Hospital Emergency Departments.

Please click here for a list of Community Testing Centres


Centre Name, Address


The Whānau Ora Community Clinic
25 Druces Road, Wiri
Open 8am-6pm, Monday to Sunday


Otara Community Testing Centre 
Otara Town Centre carpark, 14 Fair Mall, Otara
Open 9am-6pm, Monday to Sunday


Takanini Urgent Care
106 Great South Road, Takanini
8am-6pm, Monday to Sunday


Local Doctors Airports Oak
149A Kirkbride Road, Airport Oaks
Open 8am-4pm, Monday to Sunday


Mangere Town Centre Community Testing Centre
Mangere Town Centre, Waddon Place, Mangere
Open 8am-4pm, Monday to Sunday


Botany Road Community Testing Centre
292 Botany Road, Golflands
Open 8am-5pm, Monday to Sunday


Eden Park Community Testing Centre
Corner of Sandringham Road and Reimers Avenue, Mt Eden
Open 8am-6pm, Monday to Sunday


White Cross ST Lukes Accident & Urgent Medical
52 Saint Lukes Road, St Lukes
Open 8am-4pm, Monday to Sunday


Northcote Community Testing Centre
16-18 College Road and Kilham Avenue
Entrance via College Road
Open 8am-6pm, Monday to Sunday


EventFinda Stadium/North Shore Events Centre
17 Silverfield Lane, Wairau Valley
Open 8am–4pm, Monday to Sunday 


Whanau House, Waipareira Trust, Henderson
Corner of Edsel St & Catherine St Henderson
Open 8am-6pm, Monday to Sunday


Health New Lynn
Level 1 Carpark, Totara Health Services, McCrae Way, New Lynn
Open 9am-5pm, Monday to Sunday


Henderson Specialty Centre 
131 Lincoln Road, Henderson
Open 8am-4pm, Monday to Sunday


Coast to Coast Wellsford Medical Centre 
220 Rodney Street, Wellsford
Open 8:30am-5pm. Monday to Sunday (Patients to call and book an appointment. NO WALK-INS ACCEPTED. Phone 09 423 8086)


Coast to Coast Walkworth
77 Morrison Drive, Warkworth
Open 8:30am-5pm, Monday to Sunday (Patients to call and book an appointment. NO WALK-INS ACCEPTED. Phone 09 425 8585)


Waiheke Medical Centre 
132 Ocean View Road, Waiheke Island
Open 8:30am-4pm, Monday to Sunday

Last modified: