As of 11:59pm on Tuesday, 21 September Auckland will be in Alert Level 3. This means our visitor policy has changed. Please see here for full details.

CM Health Alert Level Preparedness Framework

The national Alert Levels are in place to help manage outbreaks and reduce the risk of any further transmissions. This is informed by the number of cases, situational awareness of any outbreaks and any uncertainty around the ongoing management of the outbreak and/or clusters. This is decided at a national level.

CM Health Alert Level Preparedness Framework (PDF, 191 KB)


How to keep yourself and others safe

How to keep yourself and others safe

Download [English] (PNG, 115 KB)


Useful Websites

Frequently Asked Questions (FAQs)

COVID-19 is a new virus that can affect your lungs and airways. It’s caused by a type of coronavirus. There are simple steps you can take to protect you, your family and whānau. 

Everything you need to know about COVID-19 is available on the website:

How do I protect myself and others from COVID-19?

You should always practice good hygiene by:

  • covering coughs and sneezes with disposable tissues
  • washing hands for at least 20 seconds with water and soap, and drying them thoroughly:
  • before eating or handling food
  • after using the toilet
  • after coughing, sneezing, blowing your nose or wiping children’s noses
  • after caring for sick people.

People with symptoms of acute respiratory infection should practice good cough etiquette (maintain distance, cover coughs and sneezes with disposable tissues, and wash hands). If you have concerns, you can contact the dedicated COVID-19 Healthline for free on 0800 358 5453

What Alert Level is New Zealand at, and what does this mean?

New Zealand has a four-level COVID-19 alert system, that specifies public health and social measures to be taken against COVID-19.

Find out about the Alert Levels and what this means on the website:

Click  here (DOCX, 126 KB)  for more commonly asked questions. More information can be found on the All-of-Government Covid-19 website.

Easy Read Resoruces

Easy Read Resources​ (Ministry of Health)

NZ Sign Language Resources

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