Important: Our visiting policy has changed. Check here for more information.

Our Visitor Guide

For the safety of our patients, their whaanau and our staff, we have flexible visiting in place. Our Programme Coordinator - Pacific Workforce Ola Ioane explains exactly what that looks like. If you're planning to come and visit a loved one, please watch the video or read our visitor guide first.

Our priority is to keep our hospitals, clinics and other sites safe for everyone.

“Haumara te taonga - Keeping our treasures safe”

We recognise that visitors are vital for patients’ recovery, but so is rest.

To enable high quality care, and for the overall health of our patients, we must balance the needs of our patients and visitors.

CM Health has introduced flexible visiting. This means

  • Patients may have one key support person who may visit between 8am – 8pm This will be restricted to adults only and the support person must be nominated by the patient.
  • Overnight visiting (8pm – 8am) for the key support person will be considered under compassionate grounds only.
  • Visiting hours for family/whaanau are 2pm – 8pm.
  • Two visitors per patient at any one time during visiting hours. These visitors are in addition to the key support person.
  • If more than two people want to visit, this must be rotated to minimise the impact of crowding and noise on other patients.
  • No children under 16 years unless approved under compassionate grounds.
  • If a child is approved to visit, they will be counted as one of the two visitors per patient.
  • Compassionate visiting must be approved in advance by speaking to the Charge Nurse Manager/ Charge Midwife Manager.  Contact details for all our sites are listed on the website.
  • Take away food for patients must not be brought onto the premises.
  • If you are unwell, do not visit.
  • Some of our Specialist Care Units have further restrictions on visiting during this time – details of these are on our Visitors & Family page.
  • Registration of visitors will occur at hospital entrances.

Outpatient areas

Outpatients are permitted to bring one support person with them who must be registered.  They must have the prior agreement of the outpatient service if attending with children under 16 (who are not the patient).

For questions about Outpatient Appointments - Customer Service

Please help us keep our patients safe

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