Our Visitor Guide

For the safety of our patients, their whaanau, and our staff Counties Manukau Health will continue to limit visitors and require visitors to observe all health measures at our facilities.

Clinical Liaison Nurse - Plastics and Burns – Denyse Lewis Lavea explains what that looks like.

If you're planning to visit a loved one at one of our facilities please watch the video or read the information below.

Our priority is to keep our hospitals, clinics and other sites safe for everyone.

Under Alert Level 1 Counties Manukau Health will continue to limit visitors, and public health measures are still required to be observed by visitors to all our facilities.

We need your help to keep everyone safe

We are no longer carrying out Visitor Screening – please use the NZ COVID Tracer app to scan our QR code each time you visit our hospital and clinics.

This code will be displayed at the entrances to all CM Health facilities.

We also ask that you use hand gel when entering the hospital, adhere to our visitor guide and stay home and call Healthline on 0800 611 116 if you feel unwell.

Visiting hours

Visiting hours are between 2pm and 8pm with no more than two people (including children) permitted per patient at one time.

A key support person can visit between 8am and 8pm or at all times by arrangement for compassionate reasons - please check with the charge nurse on the ward your family member or friend is on.

Children under the age of 16 may visit between 2pm and 8pm for compassionate reasons – again, please check with the charge nurse on the ward your family member or friend is on.

Examples of compassionate considerations can be found below.

Thank you

We know this can be a difficult time for many of you who want to be there for your loved one.

Please remember that this policy is in place to ensure your mum, dad, tamariki, moko, sister, brother, cousin or friend are provided the best possible care.

Changes to Kidz First visitor policy

Due to a sudden increase in sickness among children in our community our Kidz First visitor policy has changed.

Respiratory viruses that are now prevalent in our community are highly contagious, particularly among children.

In order to keep those in our care and their siblings, other young family members, and tamariki in our community safe we have made the decision to implement a restricted visitor’s policy in the expectation that this will help to slow the spread of these viruses.

Effective Thursday, 1 July and until further notice:

  • Both parents/primary care givers can be present during the day.
  • One parent /primary care giver can stay overnight.
  • No other visitors are allowed – this includes siblings.

Contact information

If you have any questions please contact the appropriate team:

  • NICU 021-802-374
  • SCBU 021-820-627
  • Kidz First Medical and Surgical 021-898-261
  • Kidz First Emergency Department 09-276-0000

Healthy food policy

Visitors are reminded that CM Health has a healthy food policy and visitors are asked to not bring takeaways into our facilities - home cooked meals and snacks are welcome.

Examples of compassionate considerations

  • The acuity of the patient (non-acute, acute but stable, acute – unstable, palliative) critically ill or dying; or
  • On the AMBER Care or Manawanui pathway; or
  • An admission (or combination of admissions) has been for a prolonged period eg: more than 7 days; or
  • The requirement for additional emotional or psychosocial support and care from family/whaanau beyond what technology can provide or technology is not available or appropriate; or
  • Has special care and support needs due to a disability
  • The age and / or vulnerability of the patient e.g. children under 15, new mothers, the disabled, the confused, level of distress.
  • The patient has communication needs in order to facilitate day to day care (not to be confused with interpreting).
  • The impact on the safety and comfort of other patients.
  • Circumstances which may limit the ability of family / whaanau to visit during usual visiting times because of work / family responsibilities, living out of town etc.
  • Carers who need to attend for education to support discharge planning and process.

Outpatient areas

For questions about Outpatient Appointments - Customer Service

Please help us keep our patients safe

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