From Friday, 3 December New Zealand moves into the ‘traffic light’ system. See our updated visitor guidance here

Our Visitor Guide

“Haumara te taonga - Keeping our treasures safe”

On Friday, 3 December New Zealand moves into the new COVID-19 Protection Framework, commonly known as the ‘traffic light’ system.

As we move through the traffic lights our visitor policy will change to reflect this.

Red Traffic Light Visiting Policy

New Zealand has moved into the new COVID-19 Protection Framework, commonly referred to as the 'traffic light' system. 

As we move through the traffic lights or hospital demand changes, our visitor policy may change to reflect this. 

Auckland is currently in the 'red' setting, so what does this mean for your visit to Counties Manukau Health facilities? 

Please note: Some wards/services have different visiting policies in place (see the list below). If you are unsure, speak with a member of your loved one’s care team for more information.  

We will support inpatients to nominate two registered kaitiaki (guardian, carer or care partner), preferably from the same household.  

One kaitiaki can visit at one time between the hours of 8am-8pm. 

One kaitiaki or care partner may be able to visit one at a time after hours (8pm-8am) if prearranged with the ward charge nurse or midwife manager. 

Patients with confirmed or suspected COVID-19 may be able to have one prearranged kaitiaki organised with the charge nurse or midwife manager, and an infectious diseases consultant. 

Generally, children under 15 should not visit, however in certain circumstances a young person may be a significant support person to the patient. Visits from under 15-year-olds must be agreed in advance with the charge nurse or midwife manager. Exceptions may also be made under compassionate circumstances as agreed with the charge nurse or midwife manager. 

All visitors to our facilities, including repeat visitors, must scan in via the COVID-19 app and answer screening questions before entering our facilities. 

All visitors must wear face masks at all times when entering and moving about our facilities and services. 

All visitors must adhere to one-metre physical distancing at all facilities and services. 

Visitors with service or guide dogs are permitted if they also comply with hospital policy and/or other local guidelines. 

Home-cooked food can be brought directly to patients by their kaitiaki/care partner; however it cannot be left to be collected by the patient. 

Exceptions to the visiting policy may be made on compassionate grounds, and exceptions will be assessed on a case-by-case basis. Please discuss this with the charge nurse or midwife manager of the ward your whaanau member is on. 

We appreciate this is a difficult time for patients and their whaanau and friends - please remember that our policy is in place to ensure all our patients are safe.  

Service Exceptions from 3 December

Critical Care 

One named kaitiaki or care partner can visit on a case-by-case basis with prior approval of the charge nurse/midwife manager. 

No visiting will be allowed if a patient with COVID-19 is receiving care on the ward. 

Neonatal Care 

Birth parent only. 

For babies expected to stay over 48 hours, another parent or one nominated support person for the birth parent can visit. 

Paediatric Wards 

One kaitiaki or care partner can visit 

One additional kaitiaki can visit if the child is seriously unwell, palliative, dying, or has an expected length of stay over 14 days. It is preferred this nominated person remains the same for the duration of the child's stay to minimise risk. 


Birthing, Assessment, and/or Primary Birthing Units 
Labour and Birthing 

Pregnant people presenting for labour and birth at the hospital or a primary birthing unit can have one key kaitiaki  or care partner at all times.  

With the midwife manager's prior approval, up to three visitors are allowed on compassionate grounds such as stillbirth or extreme distress. 

Postnatal care 

Birth parents admitted for postnatal care at the hospital or to a primary birthing unit can have one kaitiaki or care partner with the midwife manager’s prior approval. 

Antenatal clinic visits 

One kaitiaki or care partner may attend 

Emergency Department 

Patients may be allowed one kaitiaki or care partner to assist with diagnosis and treatment. No visitors are allowed once the patients care pathway has been agreed upon, including in ED and short-stay areas unless on compassionate grounds as agreed with the charge nurse or midwife manager. 

All other areas  

Visiting may be considered to ensure manaakitanga (care and compassion), such as in the discharge lounge and during dialysis. 


One kaitiaki or care partner can visit with patients who have high needs or have concerns around their outpatient dialysis. Approval is needed from the charge nurse at each unit. 


One kaitiaki or care partners can attend appointments 

Franklin Memorial Hospital (FMH) 

Visitors must use the online booking system or call the unit reception in advance to make an appointment to visit. If a child under 12 years old would like to visit, or a visitor is unvaccinated, the unit manager must approve visiting in advance.  

Visitors must discuss resident outings in advance with the unit manager. 

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