As of 11:59pm on Tuesday, 21 September Auckland will be in Alert Level 3. This means our visitor policy has changed. Please see here for full details.

Our Visitor Guide

“Haumara te taonga - Keeping our treasures safe”

During Alert Level 3 visiting at Middlemore Hospital will be on essential and compassionate grounds, or for birthing partners.

Our priority remains keeping our hospitals, clinics and other sites safe for everyone.

Please read the information below.

Current Level 3 Policy

  • No Visiting is permitted except in essential and compassionate circumstances and with prior arrangement with the Charge Nurse/Midwife Manager (Duty Manager if out of hours).
  • No children under 15 can visit during level 3. This approach has been agreed to by our regional partners and aligns with CM Health Tikanga: “Haumara te taonga - Keeping our treasures safe”.
  • Masks must be worn by all visitors and outpatients
  • Examples of essential and compassionate circumstances are patients who are critically ill or dying, are confused or distressed, are under Amber Care or Manawanui pathway, or have been in hospital for more than seven days

Service Specific Guidelines


One named person on a case by case basis and with prior approval from the Charge Nurse/Midwife Manager

None - when they have a COVID-19 patient


One parent (generally the birth parent) only

For those babies expected to stay over 48 hours, another parent or nominated support person can also visit.

Kidz First

One primary caregiver

One additional caregiver if the child is seriously unwell child, palliative child, or if the expected length of stay is >14 days. Ideally, this person will remain same for the duration of the child's stay to minimise risk.


One key support person as approved by the Charge Midwife during the hours 8am and 8pm except for birthing (one person) and compassionate circumstances (still birth, extreme distress).
Must be the same person to visit to minimise risk.


Patients may be allowed one support person to assist with diagnosis and treatment. Once disposition in ED has been decided, the no visitor policy applies including in wards and in short stay areas.

All other areas

Must meet the criteria for compassionate visiting (e.g.: discharge lounge, dialysis etc.).

Outpatient areas

For questions about outpatient appointments please contact - Customer Service.

Phone: (09) 277 1660 available 07.30 am – 6.00 pm, Monday - Friday (except public holidays)


Please help us keep our patients' safe

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