Please be aware that outpatient appointments may be delayed due to the impacts of the COVID-19 surge. More info can be found here.
Counties Manukau Health is offering telephone and video appointments with specialists from Middlemore Hospital and other clinic sites such as Manukau, Botany and Pukekohe clinics.
This will only be the case if the doctor, nurse, therapist or other health professional decides an in-person appointment is not necessary and you prefer to use this option. You will still be receiving the same appointment with your doctor, nurse or other health professional – only by phone rather than in person. In-person appointments will still be available.
It is a convenient way of having an appointment without needing to leave your home. It is easier to fit around your life, work and whaanau and you won’t need to travel. You will also still be able to have a support person or whaanau with you during the appointment.
Click here to read patient information flyer (PDF, 1.7 MB)
A mobile phone or landline.
It is best if you have a hands-free device. If you have a smartphone, find a way to prop it up so you can move about.
|Find a quiet space where you won't be disturbed during your appointment.|
Things to prepare for the appointment:
A pen and paper to note things down.
|Charge your computer, tablet or smartphone. It should have a built in camera and microphone.|
|Have good internet connection.
You can use data but Wi-Fi offers a better experience.
|Find a quiet space with good lighting and a space where you won't be disturbed during your appointment.|
|Please don't drive while attending your telehealth session.|
Join your telehealth appointment with any of the following browsers - Chrome, Firefox or Safari.
Install the free Zoom app if you are using mobile device before your appointment.
Things to prepare for the appointments:
These documents show how you can download Zoom aap
If device being used is a Computer (with camera/speaker), tablet, iPad – you will not need to download the Zoom App.
Just click the ‘Join Meeting’ link from the email reminder that you will receive the day before their Video Conference appointment.
Before your appointment, test the device you plan to use.
Use this link to do a self test https://zoom.us/test
NOTE: This is a testing link is provided by Zoom not Counties Manukau Health. There will not be a healthcare provider on the test call.
For Zoom video tutorials, go to https://support.zoom.us/hc
If you have support whaanau with you, please let the health professional know.
If there are any issues, the health professional will call you on your phone.
If all goes well, the call will feel like an in-person appointment.