Access to subsidised after hours care doubled for Counties Manukau

Media release 29 June 2018 | More visits will be subsidised as part of a plan by Counties Manukau Health (CM Health) to provide greater access to urgent after hours care across the district. 

Counties Manukau Health Director of Primary, Community and Integrated Care, Benedict Hefford says contract negotiations with providers have been completed and plans that come into effect on 1 July will also extend opening hours in clinics across the district and provide free after hours care for young people under the age of 13.  

“We have been working with providers to ensure that we can concentrate our services better where they are needed.  For Counties Manukau, it means focusing on a service that will best support the needs of people in our community who are on low incomes” he says. 

“The CM district health board’s increased investment of $2 million means that twice as many after-hours visits will be subsidised for low income residents, from 50,000 to 120,000 and care will be available at eight clinics, rather than the current three - twice as many clinics across the district. 

“The new service provision will see eight after hours clinics open from 5pm to 8pm, with four of the providers - in Howick, Otara, Papakura and Franklin - also offering extended after hours services, from 8pm up to 11pm.

“One of the other key aspects for the board, was the importance of clinics being ACC accredited and achieving urgent care accreditation standards, to ensure a consistent best practice approach across the district.  

“It will also enable us to audit and review the performance of the clinics to support the ongoing performance and quality framework for our after hours care approach.”

The subsidy caps the fees for after-hours visits by older people and adults with Community Services Cards or high health needs, at $39.  

Mr Hefford says whilst the subsidies will only operate until 11pm, Eastcare in Howick has decided to continue providing an overnight service. 

“Eastcare has decided, with the support of the local Easthealth Primary Health Organisation, to continue their overnight service in the Botany/Howick area” he adds.  

“The work to ensure that people get better access to after hours care across the Counties Manukau district underpins the importance of providing for our community’s needs.”

Clinics that will provide after hours services: 5pm - 8pm

  • East Tamaki Health Care (ETHC) Mangere
  • ETHC Dawson Rd
  • ETHC Browns Rd
  • ETHC Bairds Rd
  • Counties Medical Takanini
  • Counties Medical Papakura 
  • East Care Howick
  • Urgent Care Franklin

Clinics that will provide Extended Hours:  8pm - 11pm

  • East Care Howick
  • ETHC Bairds Rd
  • Counties Medical Papakura
  • Urgent Care Franklin



CM Health media line 09 250 9857

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