Community urged to keep Middlemore ED free for life threatening emergencies

Dr Vanessa Thornton, Clinical Director of Middlemore Hospital’s Emergency Department (ED), is urging the Counties Manukau community to keep the hospital’s ED free for emergencies that threaten life and limb.

“With more people out and about under the red ‘traffic light’, we are seeing a significant increase in ED presentations which in turn has put pressure on hospital capacity,” said Dr Thornton.

“Our ED needs to focus its attention on patients who have life threatening emergencies, so we are urging our community to keep the ED free for these patients by getting the right care for their condition.

“Let me be very clear that this is not about an increase in COVID presentations or admissions,” she said.

Dr Thornton said it was important that the community understood they did not have to go to the Emergency Department to receive the appropriate treatment.

“Most times a GP or family doctor can provide medical advice and prescriptions, Accident and Medical clinics provide support for patients who feel unwell outside of regular GP hours or on weekends and public holidays.

These centres provide free or low cost care for children under 14 years old, adults over 65, and Community Service Card or High User Health Card holders.

“Health advice also is available 24 hours a day by calling Healthline on 0800 611 116 with the service providing interpreters for non-English speakers.

“The Counties Manukau community has always been incredibly responsive and generous when their assistance has been sought and we are calling on them once again to support the hospital during this busy time.”

Helpful Tips

Help! I’m feeling sick, where do I go?
Your family doctor plays an important role in keeping your family healthy. Call your doctor for health advice and to make an appointment.

What if I don’t have a family doctor?
You can find a family doctor (and see their prices) at Healthpoint.

I can’t get to the doctors, what should I do?
For immediate health advice contact your family doctor or call Healthline on 0800 611 116 to speak to a nurse - it’s free and available 24/7.

If English isn’t your first language, there are interpreters who can help.

I can’t make it to the doctors during clinic hours, where should I go?
Your local Accident and Medical (A&M) clinic is open when your doctor is closed and you need urgent care. You can view the subsidised A&M clinics in your area here.

When should I go to the hospital?
If it’s a life-threatening emergency, call 111. The Middlemore Hospital Emergency Department is for life-threatening conditions.

Unsure where to go?
Call Healthline - 0800 611 116.

Posted in media release;

Less than a minute to read Communications Team

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