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Counties Manukau Health develops ground-breaking primary and community services system of care

Counties Manukau Health (CM Health) is developing a system of care for primary and community services to support people and whaanau living with long-term conditions (LTCs) that is the first of its kind.

Te Ranga Ora is being designed with service users and their whaanau and will be delivered in partnership with Te Manawhenua i Taamaki Makaurau, the primary and community sector, lead government agencies, the Ministry of Health and CM Health.

CM Health General Manager Primary Care and Health of Older People, Matt Hannant, says Te Ranga Ora will see the development of comprehensive, culturally-capable services delivered across the Counties Manukau area.

“Our communities have told us that we need to do more and that we need to do things differently.

“They have told us we need to ensure equity for our population and support people in managing their illnesses – that this approach will enhance mana and rangatiratanga to their lives.

“We have listened.”

Mr Hanannt says the innovative system will work to address inequities within the Counties Manukau community with a focus on meeting the needs of those living with two or more long-term conditions who are Maaori, Pacific or living in the most deprived areas.

“People in our communities will access a responsive, integrated range of health and social services close to their homes and their whaanau. They will see their culture and what matters to them reflected in the care and support that they receive.”

The process invited interest from a broad range of community-connected, culturally-capable primary and community care providers who will work in partnership across both areas.

These ‘prototype collectives’ will provide a significant proportion of the necessary range of health and social support services.

According to CM Health Chief Executive Officer Fepulea'i Margie Apa, common to all groups are three themes: relationships, engagement and understanding.

“This process has captured the experiences and learnings of whaanau, creating new understanding and insights from their healthcare journey. This is an investment in the future and an opportunity to bring culturally safe models of care to our community, centred around what whaanau want and need.”

With the evaluation and selection process for Te Ranga Ora Request for Proposal (RFP) concluded, the five shortlisted prototype collectives are working to co-design and plan the new models of care.

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long term conditions community

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