Media Release 14 August 2020|CM Health will again be offering more telephone and video outpatient clinic appointments as the region responds to an outbreak of COVID-19 in the community.
To help reduce the risk of passing COVID-19 between patients, doctors, nursing and other healthcare staff, some face to face appointments with healthcare providers at Middlemore Hospital and other sites such as Manukau, Botany and Pukekohe clinics, will be replaced by telephone and video outpatient appointments where appropriate.
CM Health will be sending texts, emails or calling to remind patients what type of appointment they should expect (telephone, video or in person).
If the doctor, nurse or other healthcare professional informs you that you will have your consultation by phone or video, you need to be ready by your phone or computer around your allocated appointment time. This will be communicated by your reminder text or a phone call.
Telephone and video consultations are designed to keep everyone, you, our doctors, nurses and other healthcare professionals, safe from potentially catching COVID-19 whilst ensuring the same quality of professional healthcare.
However, if the doctor, nurse or therapist decides a face to face consultation is required, please be reassured that CM Health staff will be wearing the appropriate clothing. If you are asked to attend in person, and are well, please attend so we can provide you the important care you need.
Please follow the latest Government Public Health advice on face masks when you access public spaces including CM Health inpatient or outpatient services.