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TeWhatuOra COVID

Travel safe-as: have a plan to get home and keep RATs handy

  • Call the dedicated COVID-19 Healthline on 0800 358 5453 for free COVID health advice anytime, even on public holidays.
  • For any other non-urgent health concerns, call the general Healthline number on 0800 611 116 for free.
  • Check the holiday hours of your usual doctor or health provider.
  • Call the COVID-19 disability helpline for free on 0800 11 12 13 or text 8988. It can help with vaccines, testing, face mask exemptions, managing COVID-19, and any other health concerns you may have. It is available 24 hours a day, 7 days a week.
  • Hospital emergency departments and most urgent care clinics remain open. If it is an emergency, always call 111.

Family doctor 2020

Family Doctor: See your family doctor for all non-urgent health concerns

They will provide you with medical advice, prescriptions and help you to manage any long-term conditions.

If you don’t have a family doctor, (also known as your GP or General Practitioner) you can ask family and friends or you can find one on Healthpoint.

Pharmacy 2020

Pharmacy: See your local pharmacy for advice on medication and minor health concerns

Your local pharmacy can provide you with advice on colds and coughs, minor health issues, as well as getting the flu vaccination.

To find a pharmacy nearest you that does the flu vaccine, please visit the South Auckland and East Auckland pharmacy pages on Healthpoint.

immunise tileRCFY

Are you immunised?: Speak to your local GP

Speak to your family or local GP about which immunisation is right for you and your whaanau. Including: (add these in bullet points) COVID-19, MMR (measles, mumps and rubella), Flu

Healthline 2020

Healthline: Call 0800 611 116 for health advice from a nurse

Healthline is staffed by registered nurses 24 hours a day, seven days a week. If English isn’t your first language, there are interpreters who can help.

More information about Healthline is available here.

Accident Medical 2020

Accident and Medical (A&M): If your family doctor is not available, go to your nearest A&M clinic

If you or your family are unwell at night, during the weekend, or on a public holiday, call your family doctor first. They will be able to advise or direct you to the nearest A&M clinic.

Please remember to bring your community service card or high user health card if you have one. Free or low-cost care may be available for:

  • children under 14 years old
  • adults over 65 years old
  • people with low incomes 

Hospital 2020

Hospital Emergency: If it's a life-threatening emergency call 111

The Middlemore Hospital Emergency Department is for life-threatening conditions.

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