Patients and their whaanau/families have unique perspectives on
their care. When they share these perspectives and insights they
can help those delivering health care services to identify ways
of improving performance.
The Counties Manukau Health Inpatient
Experience Survey was launched in April 2014.
The aim of the Inpatient Experience
Survey is to provide staff and management with feedback that is
relevant, timely and actionable, and that can be used to improve
the quality of the care delivered and CM Health’s clinical