Know where to go when you're sick or injured
Follow the journey of a young rangatahi and his father on knowing where to go when you’re sick or injured.
Family Doctor: See your family doctor for all non-urgent health concerns
They will provide you with medical advice, prescriptions and help you to manage any long-term conditions.
If you don’t have a family doctor, (also known as your general practioners) you can ask family and friends or you can find one on Healthpoint.
Healthline: Call 0800 611 116 for health advice from a nurse
Healthline is staffed by registered nurses 24 hours a day, seven days a week. If English isn’t your first language, there are interpreters who can help.
More information about Healthline is available here.
Accident and Medical (A&M): If your family doctor is not available, go to your nearest A&M clinic
If you or your family are unwell at night, during the weekend, or on a public holiday, call your family doctor first. They will be able to advise or direct you to the nearest A&M clinic.
Please remember to bring your community service card or high user health card if you have one. Free or low cost care may be available for:
- children under 13 years old
- adults over 65 years old
- people with low incomes
You can view the subsidised A&M clinics in your area here.
For more information on the A&M clinics, click here.
Hospital Emergency: If it's a life threatening emergency call 111
The Middlemore Hospital Emergency Department is for life-threatening conditions.
Helpful Tips
Help! I’m feeling sick, where do I go?
Your family doctor plays an important role in keeping your family healthy. Call your doctor for health advice and to make an appointment.
What if I don’t have a family doctor?
You can find a family doctor (and see their prices) at Healthpoint.
I can’t get to the doctors, what should I do?
To seek immediate health advice, contact your family doctor or call Healthline on 0800 611 116 to speak to a nurse. It’s free and available 24/7. If English isn’t your first language, there are interpreters who can help.
I can’t make it to the doctors during clinic hours, where should I go?
Your local Accident and Medical (A&M) clinic is open when your doctor is closed and you need urgent care. You can view the subsidised A&M clinics in your area here.
When should I go to the hospital?
If it’s a life threatening emergency, call 111. The Middlemore Hospital Emergency Department is for life-threatening conditions.
Unsure where to go?
Call Healthline for health advice from a nurse - 0800 611 116.
Helpful Resources
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