Information for visitors at Middlemore hospital and Manukau SuperClinic (MSC) and for the patient using our health services: this includes what to bring, your rights and information about visiting the hospital and Manukau SuperClinic (MSC).

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Wayfinding maps

We have maps to help you find your way around each hospital:

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Directions and Parking

Information about how to find us.  Maps, directions and parking.

Directions and Parking

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Outpatient appointments

You may need a follow-up appointment in our outpatient clinic or other specialist clinics.  

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Visitors & family

Information for visitors, including visiting hours and a contact number for patient enquiries.  

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What to bring to the hospital

To help you during your stay we have prepared some general information for you.  

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Arriving at hospital

You will either be visiting as an outpatient appointment or will be admitted to hospital as arranged admission or an emergency admission.

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Your stay in the hospital

Useful information about your stay in hospital: what happens when you are admitted, what to bring with you and our approach to your care. 

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Preparing your child for a hospital stay

Staying in the hospital can be stressful for both the child and their family.  We aim to do everything possible to provide a comfortable and safe environment for both you and your child.  

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Do you have to pay?

Some people in New Zealand don't qualify to have these services paid for by the New Zealand Government and are required to pay.

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Your medical or clinical records

Information about how you request your medical or clinical records as well as your child's immunisation information.  

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Smokefree Service

Counties Manukau Health is committed to promoting good health and maintaining a healthy environment for our patients, staff and visitors.  This is why all our buildings and grounds are totally smokefree.

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Interpreting and translation service

ITS is affiliated to Counties Manukau Health and provides interpreting and translation service solutions to a number of government and private agencies 24 hours a day, 7 days a week.  This service is available for all people who do not speak English as their first language. 

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Maaori health service

CM Health is committed to a programme of actions and activities aimed at improving Maaori and Pacific outcomes. 

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Paataka Place

Learn more about the cafes and retailers we have on offer.

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Concerned about your care

Any concerns you may have about your care and treatment can be discussed with a number of people involved in your care.  

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When someone dies in hospital

When someone close to you dies, it is often hard to know what to do or where to turn for advice and assistance.

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Free Public Wifi

The WiFi Hotspot is now live for staff and the public (visitors and patients) across a number of Counties Manukau Health sites. 

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Hospital chaplaincy

The hospital chaplains are an integral part of the health care team.  

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Advance care planning

CM Health introduced advance care planning as a new health initiative which aims to benefit patients.

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Feedback, compliments & complaints

We welcome your feedback, please use our feedback form to send us a patient compliment or complaint.

Feedback Form

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