Please be aware that outpatient appointments may be delayed due to the impacts of the COVID-19 surge. More info can be found here.

Update: Our community told us we need to make some changes. In response, we are improving the way mental health services work with you. We want to assure you we will talk with all service users and their whaanau about how changes might affect their care. If you have any questions please talk to your mental health clinician.

The Counties Manukau Health Intensive Community Team (ICT) are a specialist mental health service.  We provide support for people with complex mental health concerns. Our goal is to promote recovery for all mental health services users.

We are a highly mobile team made up of a variety of mental health professionals. Our team includes:

  • Nurses
  • Social Workers
  • Community Support Workers
  • Occupational Therapists
  • Psychologists
  • Psychiatrists
  • Peer Support Workers

Our staff work in shifts and are available to help 7 days a week, 8.00am to 5:00 pm.

We are part of the services provided by Counties Manukau Health Adult Mental Health.

Where Do We See People?

We see and support people in a variety of locations including their home, health clinics or another place they feel safe. These arrangements will be discussed and agreed with the service user.

How Do We Help?

As many of the people we see have more than one mental health concern, or are experiencing other challenges in their lives, we offer a wide range of support and treatments. Some of our most frequent supports include:

  • Talking therapy
  • Medication
  • Support to help service users improve their health or lifestyle
  • Information and education
  • Collaboration with other services
  • Help with any work, family or social issues the service user might be experiencing.

Because we are an intensive service we will see the service user on a weekly basis, more frequently if this is needed.

Our staff all work in pairs, meaning the service user will see a key worker (nurse or social worker) and a community support worker, as well as other mental health professionals.

If you would like to talk to someone with lived experience of mental health and or addictions contact our Peer TALK phoneline on 0800 234 432. This phoneline operates between 5pm and Midnight, seven days a week, and will connect you with a trained peer support worker who will listen to your experience and help you access further help if needed. Note: Peer Talk supports adults over 18. If you are under 18 contact Youthline on 0800 37 66 33.

Need Immediate Help?

For urgent after-hours support please contact 0800 775 222, or phone (09) 261 3700 at any time.

If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the Mental Health Foundation - In Crisis?, or in case of emergency call 111.

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