Tiaho Mai is a residential unit, supporting people with mental health problems during a crisis. We provide care for people from Otahuhu to Mercer, coast to coast including Kaiaua and Port Waikato.

Tiaho Mai means “the light that comes from the moon and the stars - shine here" in Te Reo Maaori.

We are part of the services provided by Counties Manukau Health Adult Mental Health.

Who Are We?

At Tiaho Mai we provide 24 hour mental health treatment services for people with serious or complicated mental health concerns. We provide a safe environment where people can stay for short periods of time. Our goal is to help people reach a point where they can safely access other mental health services.

Where Are We Based?

Tiaho Mai residential services are situated on the grounds of Middlemore Hospital, near the rear Colvin Complex. We currently can hold up to 52 residents in our various wards. During your stay your family and friends are welcome to visit you (see Visiting Hours for more information).

We try to keep our services as welcoming for you and your whaanau/friends as possible. During your stay you will be able to access internet facilities, telephones and bathing facilities. Kai/Meals are regularly served throughout the day.

You are welcome to bring mobile phones, radios and other personal items with you, although we ask you to consider others when you use them. We prefer that you leave valuables and large amounts of money with someone else when you stay at Tiaho Mai. Drugs, alcohol and items that pose a safety risk to others are not permitted on the premises.

Nga Whetu Marama (translates to “the Bright Stars”) is a marae / whare situated alongside Tiaho Mai. It was named by the local Kaumatua and Kuia of Tainui. You are welcome to use this venue when family or friends are visiting or for your own support.

Do you need immediate help?

  • If this is an emergency and you feel you or someone else is at risk of harm,phone 111.
  • Go to your nearest hospital emergency care service.
  • Phone your local DHB Mental Health Crisis Team (CATT team). For Counties Manukau, phone 09 261 3700.

After-hours contact numbers:

  • 0800 775 222 to speak to a mental health nurse.
  • 0800 234 432 Peer TALK will connect you with a trained peer support worker.
  • 0800 376 633 Youthline if you are under 18 years of age.
  • Text to Talk freephone or text 1737 for other mental health and addictions phone line support options.

If you need to talk to someone else:

If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the Mental Health Foundation - In Crisis?, or in case of emergency call 111.

More Information

View on HealthPoint

Information on this page is supplied by © HealthPoint Limited

Last modified: