Formerly Counties Manukau Health Tiaho Mai (Mental Health - Inpatient Unit)

Update: Our community told us we need to make some changes. In response, we are improving the way mental health services work with you. We want to assure you we will talk with all service users and their whaanau about how changes might affect their care. If you have any questions please talk to your mental health clinician.

Tiaho Mai is a residential unit, supporting people with mental health problems during a crisis. We provide care for people from Otahuhu to Mercer, coast to coast including Kaiaua and Port Waikato.

Tiaho Mai means “the light that comes from the moon and the stars - shine here" in Te Reo Maaori.

We are part of the services provided by Counties Manukau Health Adult Mental Health.

Who Are We?

At Tiaho Mai we provide 24 hour mental health treatment services for people with serious or complicated mental health concerns. We provide a safe environment where people can stay for short periods of time. Our goal is to help people reach a point where they can safely access other mental health services.

Where Are We Based?

Tiaho Mai residential services are situated on the grounds of Middlemore Hospital, near the rear Colvin Complex. We currently can hold up to 52 residents in our various wards. During your stay your family and friends are welcome to visit you (see Visiting Hours for more information).

We try to keep our services as welcoming for you and your whaanau/friends as possible. During your stay you will be able to access internet facilities, telephones and bathing facilities. Kai/Meals are regularly served throughout the day.

You are welcome to bring mobile phones, radios and other personal items with you, although we ask you to consider others when you use them. We prefer that you leave valuables and large amounts of money with someone else when you stay at Tiaho Mai. Drugs, alcohol and items that pose a safety risk to others are not permitted on the premises.

Nga Whetu Marama (translates to “the Bright Stars”) is a marae / whare situated alongside Tiaho Mai. It was named by the local Kaumatua and Kuia of Tainui. You are welcome to use this venue when family or friends are visiting or for your own support.

Want To Find Out More?

If you or someone you know has concerns about mental health there are a number of services you can contact, including:

If you would like to talk to someone with lived experience of mental health and or addictions contact our Peer TALK phoneline on 0800 234 432. This phoneline operates between 5pm and Midnight, seven days a week, and will connect you with a trained peer support worker who will listen to your experience and help you access further help if needed. Note: Peer Talk supports adults over 18. If you are under 18 contact Youthline on 0800 37 66 33.

Need Immediate Help?

For urgent after-hours support please contact 0800 775 222, or phone (09) 261 3700 at any time.

If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the Mental Health Foundation - In Crisis?, or in case of emergency call 111.

More Information

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