Kidz First Neonatal Care provides Intensive Care (Level 3) and Special Care (Level 2) services and is an integral part of the continuum of services delivered by the Kidz First and Women’s Health Divisions of Counties Manukau Health.  

Families, and in particular parents, play an integral role in the care of unwell neonates. Facilities within the Unit reflect this philosophy through the provision of a range of areas including a parent lounges, education room, overnight accommodation for parents with critically ill babies and cot-side seating and visiting spaces. 

Visiting hours

Parents are welcome at all times, however because of the risk of infection to our neonatal babies, visitors to the Neonatal Unit are restricted:
  • Visiting is limited to 2pm - 8pm.
  • No more than two people at the cot side will be permitted at any given time.
  • Visitors must be accompanied by a parent or caregiver.
  • Siblings over 17 years of age may visit with a parent.
  • Parents and visitors may be asked to leave the room during ward rounds to give privacy to other babies.
  • Parents and visitors must wash their hands and use special hand gel before going into the baby’s room.

Please speak to the person in charge if you wish to make alternative arrangements to the above guidelines.

Cell phones MUST be switched off when coming into the Unit.

DO NOT VISIT if you have a cough, cold, flu, rash or recent diarrhoea.

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